Business English as a Second Language

Objectifs

Develop strong resume and cover letter writing skills for effective job

applications.

Acquire proficiency in communication through written and verbal

channels, including emails, meetings, and presentations.

Gain a deeper understanding of workplace dynamics, customer

service, negotiation, and various job-related situations.

Programme de la formation

1. Resumes and Cover Letters

2. What is a Resume

3. Job Interviews

4. Emails

5. Meetings

6. Presentations

7. Business Reports

8. Customer Service- First Impressions

9. Telephone Customer Service

10. Negotiation

11. Dealing With the Every Day People In Your Workplace

12. Business Trips

13. Work Stations

14. Managing Up

15. Quitting Your Job

16. Annual Review Process

17. Being Late For Work

18. Types of Businesses

Validation et sanction

Attestation de formation

Type de formation

Non certifiante

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